Returns & Refunds policy

You are entitled to cancel your order within 1 day without giving any reason for doing so.

The deadline for canceling an order is 1 day from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail care@uaecollector.ae

We will reimburse you no later than 1 day from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the items to be eligible for a return, please make sure that:

• The items were purchased in the last 1 day

• The items are in the original packaging

The following goods cannot be returned:

• The supply of items made to your specifications or clearly personalized.

• The supply of items which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of items which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of items which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Items

We cannot be held responsible for items damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the items or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail care@uaecollector.ae